Shipping & returns
Place an order online or by phone and we'll bring it out to your car anytime during our normal business hours. (No need to wake a sleeping baby!) Simply select "in-store pickup" option at checkout. You may also pick up your items in store - your choice!
We are now offering free local delivery to your home or workplace in the Greater Greensboro area. Order minimum $35 before tax. Local delivery is currently limited to select zip codes in Guilford County. Some exclusions apply. Same-day delivery service may not always be available. Deliveries are typically scheduled during our normal business hours. Contact us to schedule your delivery: (336) 275-1555.
We offer free shipping on orders $35+ anywhere throughout the United States, except AK, HI. Shipping rates valid on qualified Polliwogs.com purchases only. Some product restrictions apply. Free shipping cannot be combined with other offers or discounts.
In stock orders typically ship within 3-5 business days. Drop-ship and custom orders may require additional shipping and delivery time. Occasionally, there are circumstances beyond our control that may cause a delay with your order. If you have questions after checking your order status, feel free to call us!
All packages receive a Delivery Confirmation or Tracking Number.
Shipping is available for orders with a delivery address in the lower 48 states and to military families with an APO or FPO.
If you have a PO Box, please make sure that you specify a street address in your order comments.
Free Gift Wrap Available:
We now offer free gift wrapping on all Polliwogs.com purchases. Simply select gift wrap at checkout, and be sure to include a free gift message as well.
Out of stock items:
If an item is not in-stock due to a mistake on our part, we will notify you via e-mail and telephone of its estimated arrival date and substitution options for a quicker delivery.
Our goal is to have your order to you as soon as possible, so we may not always be able to change or cancel your order after it has been shipped. We always try our hardest to accommodate changes and cancellations, so please contact us! If you have questions about an order call us at (336) 275-1555.
What if my order arrives damaged?
If any part of your order arrives damaged, please contact us. We are happy to see what we can do to help.
We do not ship to international addresses at this time.
Are you on a tight schedule?
If your package requires arrival by a certain day, please place your order by phone so we can guarantee inventory, a shipping date, and an arrival date.
When A Package Is "Returned to Sender":
Unless the mistake is ours, items that are returned to us due to insufficient address will be charged the actual shipping amount required to reship the package.
Our offices are closed on Sundays and the following holidays: New Years Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. On these days, our staff is spending time at home with their families. Calls and emails will be returned on our next business day. Orders will also ship out on our next business day. Occasionally, we may close the office due to other circumstances like weather.
All packages come with a completed invoice. Please call or email the store immediately with questions about your return.
Any unopened or defective items—with proof of purchase—may be exchanged or returned for STORE CREDIT within 14 days of purchase.
New items returned or exchanged must be in re-sellable condition—unused, unwashed, original condition, unopened with all tags and packaging intact. Disposable or non-reusable products must be unopened and sealed. We cannot accept items that have odors, pet hair, smoke, dirt, lipstick, perfume, makeup, stains, or damaged packaging.
Special orders, sale/clearance items, and items purchased with a discount are final sale.
Please include a copy of your receipt and original packaging.
We reserve the right to accept or refuse returns after 14 days. Any returns accepted after 14 days will be issued in the form of a store credit and may be charged a 10% restocking fee.
Shipping charges are not refundable.
No price adjustments for full-priced item returns during sale periods.
We process all returns within 3 business days after receipt. You will receive an e-mail when your return has been processed. Refunds to your credit card can take 3-5 business days to be reflected on your account, depending on your bank. Please contact us if you need any assistance: (336) 275-1555.
Our shipping address:
1722 Battleground Avenue
Greensboro, NC 27408
If you receive the wrong item due to an error on our part, we promise to correct it as quickly as possible at our expense!